What is worse then an anarchy ? You might say that is the absolute abyss, but I think blind allegiance is even more dangerous (and that includes following the letter but tweaking the spirit – things like ‘creative accounting‘ or its parallels in every field). Anarchy at least allows for things to become ‘better’ in order to survive – whether it is the idealogy, resistance, or even musclepower, or any other ills (and hopefully at some point, social forces of constructive destruction take over). But in a land where unquestionable compliance and blind allegiance rule the roost, IMNSHO, is like a terminal patient off the ventilator support. When people are on their deathbed, they don’t regret things that they did but much rather the things they did not do!
In project management, life is no less colorful. We have process pundits (read “prescription police”) shouting from the rooftop with a megaphone on how heavens will strike them bone dead with lighting if they ever as much as strayed from the ‘standards’. When projects are being postmortemed, we don’t often ask what or why the project did something that they did, but why they did not do things that they did not do. And quite often, you find answer in the map itself – because the map did not factor-in those conditions that were actually encountered on the terrain, the blind followers just followed the Pied Piper and danced their way into the river of death. What a terrible waste of human talent.
Why do we get stuck with methods so much that our result-orientation takes a back seat ? I think there might be many answers, but some that deserve merit:
We fall in love with ‘our’ methods
Let’s face it – introducing a new methodology in an organization, or a team, is not easy. People have their favorites, and it already is a fairly serious political game to get such groups to a decision (whether or not there is a consensus). After you have sold the executive sponsor to go for a particular methodology, you have to now somehow sell to middle-managers and the teams – without their support, you are toast. Sometimes you might have legitimate power (“position power”) to thrust the decision down their unwilling throats, but most often that doesn’t work anymore (even in jails!). So, you have to use your charm offensive to somehow make the other stakeholders believe that this methodology is the god’s greatest gift to mankind, and how it will take their next project to unprecendented glories. If only that were half-true! What follows next is a qunitessentially Bollywood storyline – the project is in tatters and the project manager and teams are exhausted and some even ready to bail-out. You go and put some more pressure on them, ask for weekly reports to be given on daily basis and take away even more productive hours into endless meetings to discuss yesterday’s weather. In short, we do everything but realize that our methods might be wrong…perhaps…for a change? Most people don’t get it, but sometimes, the smarter ones do get it. But by then, they are so much neck-deep in love with their methods that they can’t afford to take most obvious and the only correct decision – take a U turn, and admit their mistakes. Our professional ego checkmates us. Falling in a bad relation is bad, staying in it even after realizing one’s folly is worse.
We believe blindly in marketing claims
These days, there are dozens of marketing gurus, each extolling the virtues of their methods. In a way, it is like entering a village market – each vendor selling the same portfolio of vegetables, but each has to ‘differentiate’ from his neighboring vendor, and hence some make wild performance claims, quite often unbacked by any reliable data, and almost always trusted by gullible buyers at face value. So, some of us just go by the tall claims in glossy marketing brochures. You don’t believe me – tell me, how else you can explain those knowledgeable investors getting duped by Madoff’s elaborate Ponzi scheme in this age and day! Tell me how most banks fell for easy money in the subprime market. And if we were to assume, for a moment, that everything these marketing brochures said was indeed true, how come rest of the world had not quite figured it out already ? I think intelligence is not the elite preserve of a learned few – the rest of us lesser mortals also deserve to be treated with some professional respect that we can figure out what works and what doesn’t. In a previous blog, I once did an interesting analysis of one such marketing claim Blame your flaccid developers and your flaccid customers for your poor quality products !.
We are are too scared to experiment and take sensible risks
This is a real classic. Many organizations, certainly many more than we think there are, are so stuck in ‘command and control’ that they create a system where compliance is rewarded and creativity is shunned. This might work well in some industries or companies, but certainly doesn’t work for most of us. A beauty about such companies is that such outright disdain to new ideas might not just start and end at the top – depending on how deep-rooted the indoctrination is, it might be running in every employee at all levels. In the zest to display unflinching loyalty and to project oneself as a corporate citizen second to none, many employees (and many managers) simply abort new ideas because that might threaten the ‘status quo’ and makes them look very bad in front of the powers that be.
Because everyone else is doing it
This is groupthink at its best. Just because every Tom, Dick and Harry about town is doing it, I must also adopt (simply continue following mindlessly) the latest management fad. For example, we have all heard of (often unverified) stories how investors in the bay area during the dotcom boom era would only look at business plans that had an India component. Just because everyone is doing offshoring might not be good enough why I should also do it. Similarly, just because everyone I know is into Agile, does that make a strong case for my business also ? I think we should stop and think before succumbing to trade journals that routinely publish such forecasts and doomsday prophecies.
We are looking for easy cookbook solutions
Let’s accept it – some people are just plain lazy, or just too risk averse to do any meaningful research on what works for them. Instead of investing in figuring out what’s best for them, they are looking for some quick wins, some jumpstart, some fast food, some room service, some instant karma. They believe they can learn from other’s mistakes (which is definitely a great way to learn – definitely a lot better than not learning from anyone else’s mistakes!) and sometimes they might be successful, if they have copied the right recipe, but very often, that only results in wrong meal to wrong people at wrong time. What people don’t realize is that every problem is cast in a different mold, and whatever one says, there simply is no way one could airlift a solution and drop on the face of a second problem – in its totality – and expect the solution to work. Similarly, there is no way a cookboo solution might work. For example, Agile was designed around small collocated teams that have so high communication among itself that trust replaces formal contracts and communication replaces documentation – I mean they thrive on such a high-energy environment. But, sadly, simply to prove that Agile can fix any problem in the world, management consultants have stretched (should I say ‘diluted’) those very Agile princinples and they now try to forcefit those methods on a distributed, large team, that often has a heterogeneous ‘salad bowl’ culture than a homogeneous ‘melting pot’. So, you land in the situation that just because it worked for some random cases, some among us just naively believe it could work for our random case too. Does it get any more smarter than this 🙂
We believe compliance leads to repeatable success
Standards are often treated like insurance against catastrophes – both the termites and the tornadoes types (think of tornadoes as something that just comes out of the left field and kills a project overnight – like a meteor hits a neighborhood, and think of termites as slow and steady erosion that goes on and on and goes undetected until the time the damage is complete, comprehensive and beyong damage control). They ensure that no one deviates from the beaten track and tries something adventerous (without getting rapped on the knuckles), because that could lead to unpredictable results. And we all look for standards and certifications – ISO-this and ISO-that, CMM and CMMI (and the sunsequent obsession with all other 5-level models), Scrum, PMP, PRINCE2, MBA, PhD, IEEE, …so much so that even in the field of creative arts, there are schools that specify what creativity is allowed and what is out!Â There are success formulas for Bollywood movies – rich girl meets poor boy and the anti-social forces strike boy’s family. Eventually, our hero saves the day. Similarly, in Hollywood movies, it has to be the hero saving the nation from external threat (very often, coming from the space). In software development, ISO championed the cause of non-negotiable compliance and blind CMM practitioners only perfected it. Agilists were born out of the promise to create a world free of compliance, but it seems they have also ended up growing their tribes with their own mini-rules that give an instant gratification by useless things like Scrum Test to massage one’s ego that my Scrum is more Agile than your Scrum! Do, if you score a certain score in the Scrum Test, you are almost ‘guaranteed’ to get some x level of productivity improvement! Does that remind you of yesteryears, or does it make the future look more scarier?
Human behavior never ceases to amaze. For every one rational thinker, the world has to produce thousands of blind followers. Our schools and colleges teach us to learn the knowledge but they don’t always teach us how to convert it into wisdom. So, when we reach workplace, we are deeply apprehensive of trying out new stuff. We are excellent followers, but simply shudder at the mere thought of questioning status quo. We often behave like the monkey whose hand is stuck in the cookie-jar but refuses to release the cookies even when it knows that the only way he can extricate his hand out of the jar is without cookies. When those workplaces ignore result-orientation and only worship the compliance, the story only gets murkier. Think of a state where compliance is handsomely rewarded and questioning it seen as full and frontal attack, and its timid citizens are only too happy to oblige. They think a lifetime of blind obedience to methodology is far more superior than a moment of experimentation, even if leads to bad results.
After all…our methodology is 100% pure, our result is another thing!
(Inspired by a slogan on a tee: Our vodka is 90% pure, our reputation is another thing. very inspiring, indeed :))