Art Fry shares views on Failure…

In  my previous post When are you planning to fail ?, I argued that early failures were a far more effective learning tool than early successes. Those ‘gentle failures’ could help you avoid, or at least minimize the chances of ‘grand failures’.

My colleague from PMI NPDSIG, Kimberly Johnson, shared that post with some of her ex-colleagues (Thanks Kim !), including Art Fry, inventor of perhaps most-well-known office product, Post-It Notes.  Here is what he wrote back:

“Good article, Kim. In most product development programs you must consider dealing with failure, because only one in 3000 to 5000 raw ideas become a success. So the question is, How do you check out the failures as quickly and inexpensively as possible?

One technique we have used with brainstorming sessions is to first brainstorm for the good ideas. This can be an individual or group effort. After a day of incubation, come back and brainstorm the barriers to success for those ideas. On day 3, Brainstorm the ways around those barriers. Sometimes a program that didn’t look so good at the start, turns out to have the most promising path. It is amazing how much time it can save in a program with a lot less cost than charging ahead with unchecked enthusiasm. Action without thinking is the cause of most failure.

Cheers,

Art”

He sent one more viewpoint:

“One more thought. Why would people want to work on new things, if most of their work is going to lead to failure? The good news is that when one of the individual’s ideas does find a successful path, it requires the help of a lot of people who have the satisfaction of building something successful. It is like hitting a good drive on the 18th hole. It keeps you coming back.

Cheers,

Art”

It is indeed great to have Art’s views on this highly underrecognized subject (in my view, at least). Art raises a very pertinent question: when the success rates are as low as just about 1 in 3,000 to 5,000, what is it that keep people going on and on and on ? Surely, large organizations could fund ideas in various stage of a concept-to-realization pipeline (that is, starting from thousands of raw ideas to finally the ones that will get productionized and are expected to be released on a commercial basis) even though they also need to count their R&D dollars (very carefully, I must add !), more so in these tough economic times. In the startup world, there is Darwin again at work – it is perhaps the democracy at its best that the strongest ideas stand up to various survival tests and eventually make it big. However, what is it that keeps people pushing at their ideas, day after day, week after week and year after year – just based on the strength of conviction about their ideas ? Are those ideas winners by themselves (i.e., genetically endowed), or is it the tireless efforts of those individuals that bakes those ideas to be a winner (i.e., genetically engineered) ?

Another colleague of Kim, Wayne wrote back:

“This conversation reminded me of the question Russ Ackoff posed to me when he came to town to speak for a day about 10 years ago . . .
 
Russ asked “Is it true what I hear about 3M that you give an annual award for the Biggest Failure to reinforce it is OK to fail?”  
 
Russ will always be a hero of mine for his insight into systems . . . see his wikipedia summary at this link –>
 
http://en.wikipedia.org/wiki/Russell_Ackoff
 
Wayne”

Wow…wouldn’t that be splendid to be awarded the “Most Promising Failure of the Year” or some such ‘recognition’. I think it is a valuable (and rare perhaps ?) skill to be able to ‘smell’ failures from miles away. Imagine the power of an action that helps a company move out of random choas and uncertain future into a clear direction. I think Performance Management Systems are overdue for a big overhaul, for they glorify and celebrate achievement-orientation and happy endings. I would really love to hear back about an appraisal system that actually places premium on intelligent failures as opposed to run-of-the-mill non-consequential routine ‘successes’.

Failure is the new Success. Do you care ?

Leave a Reply