On my recent visit to a wonderful new luxury hotel in town, I found it very interesting that an artist’s work was commissioned right outside the restroom (pic below).
It seemed, at least to me, that the only reason that painter, or rather her talent, was of any particular importance to the hotel designers was if she could paint something that fitted the small wall that welcomed people to the restroom. They obviously couldn’t find anything ‘standard’ like a piece of Italian marble or some nice tiles to go on that wall. This being a top-end hotel, they must have selected the very best talent they could get (or their money could buy). And then they took her work and put it next to the restroom. Along with her name right next to it. And now, everyone who has been to these restrooms will remember her name – “Oh yes. Of course, I have seen your work. It was right next to the loo…!“.
Are we missing something?
I think there is no waste as criminal as the waste of human talent. And they come on all shades, shapes and sizes:
- Making people not just work, but slog over the long evenings and weekends on products or features that no one wants.
- Hiring top-notch people and then making them work on low-end problems, like finding meeting rooms or fixing a meeting with 43 people in half a dozen time zones. Many many years back, a friend of mine joined a top software company only to leave after 6 months because all he was doing was fixing bugs on a ten year old OS.
- Hiring professionals at high salaries and then depriving them of tools or resources that might cost less than their day’s salary, thereby making them struggle with their tasks manually. I used to have a colleague in Holland who was headed to make his career in sending documents by fax (surely, this was in 90s).
- Hiring smart engineers and then micromanaging them. I remember seeing a recent tweet that said – “Office is the place where adults are treated like children”. Ouch…that hurt!
- Hiring smart engineers but then surrounding them with incompetent people around them. A facilities team that will not allow them to buy a whiteboard for the team. A procurement team that will frustrate all your efforts to get a $20 tool on time. A travel team that will route you through Afghanistan just so the company could save a few dollars. A finance team that will insist on missing receipt for airport cab when everyone knows there is no way you have reached there without a cab.
- Making engineers sit on ‘bench’, keeping them underengaged, or making them work on mindless projects that no one wants.
- Making people attend jumbo meetings and late-night calls. No, not just any meeting but one that has like 73 people on the call, all equally clueless. (And reprimanding them when they don’t attend them!)
- Asking people for feedback on what ails the workplace for the 36% attrition and then ruthlessly defending every single feedback (and haunt the most outspoken ones till they leave on their own).
- Enforcing work-from-office because basically the management has no trust or capability in ‘managing’ people if they are out of sight. All in the name of ensuring face-time needed for collaboration and innovation.
- Constantly changing strategy so the products under development get canned. I once worked at a company where about two dozen engineers freshly graduated had ‘worked’ on two back-to-back projects that got canned in rapid succession. Needless to say, they all came from top colleges and were raring to go.
- Forcing people to do what the organization thinks they should do vs letting them choose what they want to do. I once left a company within a few weeks because of exactly this reason.
- Creating a standard process that the ‘smart’ individuals must then follow – no matter what. Also, adding a layer of process police to report any non-compliance!
- Hiring people but not empowering them, so they have nowhere to go but ‘respect’ the hierarchy of 27 layers of management above them for every small thing
- Making people fill up useless time sheets and meaningless status reports (and don’t even get me started on the “TPS report”…yes, that TPS report 🙂
- …and so on!!!
However, in all my experience, I never realized that someone might want your talent so badly that it could be used to adorn their restroom. Imagine you are a highly qualified musician, and you get a call. “Yeah…we want you to come down and perform for the next Muzak!”. So, you will tell your friends..”Yay! I got the career break I was looking for…I am going to change people’s lives by producing the next gen elevator music!“. Really?
I think this is the single-biggest hidden source of employe disengagement – making people do dumb stuff, or showing low respect to them, their talent or their work. I think as more and more work gets de-industralized, there is growing desire among each one among us to do more and more creative work. Work that stretches our learning. Work that we want to show to our friends and families. We all dream of putting our tiny signature on that one masterpiece that we one day will be proud of. That one product that will save millions of lives. That one app that half the world uses. That one service that everyone swears by. The legacy that we will leave for future generations. Not that one painting that adorns the restroom!
By no means I am suggesting that decorating restroom or creating Muzak are below dignity. I am only asking to look at the world from the pair of eyes of that talent who has just been asked to do that mind-numbing stuff.
But seriously, if you were Leonardo da Vinci, and you got a call to paint your next famous painting so that it could adorn the restroom, you will know exactly what I mean.
And who, in their private dreams, doesn’t think of themselves as one…
(Originally published on https://www.linkedin.com/pulse/your-talent-adorning-restroom-tathagat-varma)